Frequently Asked Questions
Everything you need to know about your Allison Izu shopping experience.
How do I determine my correct size?
We specialize in petite and proportional fit. Please refer to our detailed Size Guide located on each product page, which provides specific measurements for height, waist, and inseam to ensure the perfect fit.
What is your return and exchange policy?
We want you to love your purchase. We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that 'Final Sale' items are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. If you are ordering from Hawaii, delivery usually takes 2-3 business days. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Allison Izu garments?
To maintain the quality and longevity of our premium fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest cold water washing and hanging to dry for most of our collections.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our customer support team within 1 hour of placing your order, and we will do our best to accommodate your request.